SHORTHIVE FAQS
HONEY:
How is honey best stored?
Honey is best stored at room temperature but if you like your honey a little runnier, store it in a warm part of the kitchen. Do not allow water into your honey and when not in use, leave the lid closed. Do not heat your honey above 55 degrees Celsius.
Why does my honey crystallise?
It is normal for honey to crystallise, and honey from different blossoms will crystallise at different rates. Crystallised honey is still totally edible and some people prefer it that way. To return to a liquid state, place the bottle in warm water and heat up to about 55 degrees Celsius for one hour or until it has liquefied to your satisfaction. Stirring the honey or shaking the bottle can speed up the process.
How do I open the squeeze bottle?
The bottle is sealed by an anti-tamper foil seal. Unscrew the lid, peel off the seal, and discard it. Replace the lid firmly.
Why has my lid become blocked?
Sometimes infused honey will begin to crystallise inside the lid even if the remainder is still liquid. We suggest you remove the lid, wash it in warm water and thoroughly dry before returning it to the bottle. Alternatively, you could warm the bottle up to 50 degrees Celsius to melt the honey - see 'Why does my honey crystallise?'
What is the shelf life of your honey?
Stored correctly, with a closed lid to prevent moisture from entering, honey has an indefinite shelf life. Some people prefer to consume their infused honey before it can become crystallised, however crystallised honey remains fully edible and can be returned to a liquid state - see ‘Why does my honey crystallise?’
Where does your honey come from?
All ShortHive honey is 100% Australian, sourced primarily from the Otway and Corangamite districts in South Western Victoria.
Why are there small variations in flavour between batches?
ShortHive Honey is a natural artisan product. All ShortHive batches contain slight differences due to seasonal variations, which affect the nectar, the pollen, and the bees themselves. There may also be slight variations in the flavours of the premium ingredients used.
Is honey healthy?
We believe honey is a natural food and can definitely be included in a healthy diet. Claimed health benefits of honey include antibiotic properties and significant levels of antioxidants. Some guidelines advise against giving honey to infants.
I live outside of Australia. Can I purchase your honey?
It may be possible to post honey overseas, however it is your responsibility to check all customs and quarantine requirements. We are not responsible for any customs or quarantine fees or penalties. Please contact us directly at hello@shorthive.com.au for a quote for postage and shipping.
I live in Western Australia or Kangaroo Island. Can I purchase your honey?
Unfortunately, due to Australian quarantine rules, ShortHive Honey cannot be taken into Western Australia or Kangaroo Island.
Do you sell anything other than infused honey?
We currently sell only the infused honey products listed on our website www.shorthive.com.au.
My question has not been answered above. How can I contact ShortHive?
If you have any further questions, please do not hesitate to contact us at hello@shorthive.com.au.
SHIPPING, RETURNS + PAYMENT:
What is the cost to ship anywhere in Australia and how long will it take?
We offer free shipping Australia wide. You will receive an email with a tracking number once your order has been dispatched. Orders are usually processed within 2-3 business days of the order being received. Shipping usually takes 2-10 business days. Please note that Northern Territory and Northern Queensland orders usually take up to 2 weeks for delivery. We do not take responsibility for delayed shipping times.
Do you offer Express Post shipping?
Yes, we do offer Express Post shipping using Australia Post. This option is available in the shipping section during 'check out' on our website and costs an additional $4.99 for orders up to $125. We offer free Express Post shipping for orders between $125 and $300. Please contact us for a quote for larger orders.
We aim to process all Express Post orders within 1 business day of them being received, however occasionally it may take 2 days. Although Australia Post advertises next business day delivery we are not responsible if their service is delayed.
What payment methods do you accept?
We accept payment by credit card or PayPal. Other methods may be available. Please contact us directly at hello@shorthive.com.au if you would prefer to pay via a different method.
How do I obtain a refund?
We are certain you will love your ShortHive purchase. However, we do not offer refunds if you change your mind. If your product arrives and you are not happy with the quality, please contact us directly at hello@shorthive.com.au and we will rectify the situation asap.
WHO IS SHORTHIVE?:
ShortHive is a family owned and operated business. Our grandfather has been a beekeeper for over 50 years, and in 2016 the idea of infusing honey was first discussed around our farm table. The owners bring a variety of different educational backgrounds and experience in several industries. Together, working in cooperation with our bees, we bring you the best-infused honey available. Read more about our story here.
Does ShortHive own its own bees?
Yes. Our beehives are kept on the family farm in the Corangamite district of South Western Victoria. Some of our hives are moved to various locations in South Western Victoria according to seasonal fluctuations in local pollen and nectar-producing plants.
WHOLESALE:
Can I purchase your honey wholesale?
If you are interested in stocking our honey in your store, please contact us directly at hello@shorthive.com.au and we will send you our wholesale catalogue.